1. Where We Ship

We ship exclusively to addresses within the contiguous United States, meaning the lower 48 states only.

We do not ship to the following locations. Orders placed to these addresses will be cancelled in full before shipment and refunded completely:

• Alaska
• Hawaii
• Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and Northern Mariana Islands
• APO, FPO, and DPO military addresses
• P.O. Boxes
• Any address outside the United States

If your order is cancelled for this reason, a full refund will be issued to your original payment method within 5 to 7 business days. You will be notified by email. We cannot reroute, hold, or forward these orders to a different address.

2. Complete Delivery Timeline

Your total delivery window equals: Order Cut-Off Time plus Handling Time plus Transit Time.

Order Cut-Off Time

Our cut-off is 2:00 PM Eastern Standard Time (EST), Monday through Saturday. Orders placed on or before 2:00 PM EST on a business day — Monday through Saturday, excluding federal holidays — begin processing that same day. Orders placed after 2:00 PM EST, on Sunday, or on a federal holiday begin processing the next available business day.

US Federal Holidays on which no processing occurs: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

Handling Time: 1 to 2 Business Days

Handling time is the number of business days our warehouse team needs to verify your payment, locate your item, inspect it, and pack it ready for carrier pickup. For standard fitness accessories, handling typically takes 1 business day. For larger or heavier items such as weight benches, power racks, and cable machines, handling may take the full 2 business days to ensure the product is packaged properly and securely for transit. During peak periods such as the holiday season or major promotional events, handling across all orders may extend to 2 business days.

Transit Time

Transit time starts when the carrier picks up your package from our warehouse and ends when it is delivered to your door.

Example using Standard Shipping: You place an order Monday at 1:00 PM EST. Processing begins Monday. Handling takes 1 to 2 business days, so the package ships Tuesday or Wednesday. Transit takes 3 to 5 business days after pickup. You can expect delivery between Friday of that week and Wednesday of the following week.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, the dimensions and weight of your order, and the shipping method you select. Here is exactly how our pricing works:

• The exact shipping cost is displayed before you confirm your order — never added afterward
• We do not charge a separate handling or packaging fee
• Free Standard Shipping is available on qualifying orders — the qualifying threshold is shown on applicable product pages and at checkout with all conditions stated clearly
• Expedited Shipping is available at an additional cost shown at checkout
• Sales tax is calculated based on your delivery address and shown separately at checkout

The total shown on your checkout confirmation screen is the complete and final amount that will be charged to your payment method. Nothing is added after that point.

4. Accepted Payment Methods

We currently accept payments through the following platforms, all of which are shown at checkout:

• Authorize.Net — accepts Visa, Mastercard, American Express, and Discover
• Stripe — accepts major credit and debit cards
• PayPal — including PayPal balance, linked bank accounts, and PayPal Credit
• Debit cards with a Visa or Mastercard network logo

All three payment platforms process transactions through encrypted, PCI-DSS-compliant systems. We do not store full card numbers in our own database.

5. Carriers We Use

We ship via UPS, FedEx, and USPS. The carrier assigned to your order is determined by your delivery location, package dimensions and weight, and the shipping method selected. Your shipping confirmation email will name the carrier and include a live tracking link.

6. Order Tracking

Once your package is picked up by the carrier, you will receive a shipping confirmation email containing your tracking number, the carrier name, and a direct link to track your shipment in real time. If no tracking email arrives within 3 business days of your order, check your spam or junk folder first. If you still cannot find it, contact us at info@globalsupersale.com or call +1 (929) 884-8607.

7. Delivery Address — Your Responsibility

You are responsible for providing a complete and accurate shipping address at checkout. We are not liable for failed or delayed deliveries that result from an incorrect or incomplete address entered by the customer, including a missing apartment, unit, or floor number, or an address our carriers cannot service.

If a package is returned to us because of a customer-entered address error, we will contact you to arrange reshipment. Additional shipping charges will apply for reshipment. If you choose not to have the package reshipped, we will refund the product price only — the original shipping cost is not refundable in this situation.

8. Packages Damaged in Transit

If your package arrives with visible damage to the outer packaging or the product inside, please act quickly:

• Keep all original packaging — do not dispose of anything
• Photograph the outer packaging and the damaged product clearly
• Email info@globalsupersale.com within 48 hours of delivery with your order number, a description of the damage, and your photos

We will file a carrier claim and resolve your case through a free replacement or full refund. You will not be asked to pay return shipping on an item that arrived damaged in transit.

9. Lost Packages

If your tracking shows Delivered but you have not received your package, please take these steps before contacting us:

• Check with all household members, neighbors, and building management
• Look in all possible delivery spots on your property
• Wait 24 to 48 hours — carriers sometimes update tracking slightly before physical delivery
• Contact the carrier with your tracking number to open a lost package inquiry
• If still unresolved, email info@globalsupersale.com with your order number and the carrier's case reference number

We are not liable for packages confirmed as delivered to the address entered at checkout, but we will actively support your carrier claim.

10. Split Shipments

If your order includes items stored at different warehouse locations, they may ship in separate packages. You will receive an individual tracking number for each package. No additional shipping charges apply for split shipments, and all packages fall under the same order and return policy.

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