1. Who We Are

2. What Information We Collect

Information you give us directly

When you browse, place an order, create an account, or get in touch with us, you may provide your full name, email address, phone number, billing address, shipping address, and payment details. Regarding payment: your card information is entered directly into the secure form provided by your selected payment processor — Authorize.Net, Stripe, or PayPal. We do not receive or store your full card number. We also collect your order history, purchase details, and any messages or questions you send us.

Information collected automatically

When you visit our website, standard web technologies record certain data automatically. This includes your IP address and approximate location at city and state level, your browser type and version, your device type and operating system, the pages you visit, the time you spend on each page, and the link or website that brought you to us. This data is collected through cookies and similar technologies. It does not personally identify you on its own — it helps us understand how our site is used so we can improve it.

Information from payment processors and carriers

Our payment processors — Authorize.Net, Stripe, and PayPal — may share limited transaction-related data with us, such as the transaction status, card type, and last four digits of your card, for order verification purposes. Shipping carriers such as UPS, FedEx, and USPS provide us with delivery status updates connected to your order.

3. How We Use Your Information

We use your data for the following purposes only:

• Order fulfillment: Processing, packing, and shipping your order, and sending confirmations and updates
• Customer support: Responding to questions and handling returns/refunds
• Fraud prevention
• Marketing communications (only if opted in)
• Site improvement using aggregated data
• Legal compliance

4. Who We Share Your Data With

• Authorize.Net, Stripe, PayPal (payment processors)
• Shipping carriers (UPS, FedEx, USPS)
• Email marketing platform (only if opted in)
• Analytics providers (anonymous data)
• Legal authorities if required

All service providers are contractually required to handle your data responsibly.

5. Payment Security

Payments are processed securely via PCI-DSS compliant platforms. We do not store full card details. Our website uses HTTPS encryption across all pages.

6. Cookies

• Essential: Required for functionality
• Performance: Anonymous analytics
• Marketing: Optional advertising cookies

You can control cookies via browser settings.

7. Data Security

• HTTPS encryption across site
• Secure payment gateways
• Restricted staff access
• Regular updates and security reviews

No system is 100% secure. Contact us immediately if you suspect issues.

8. How Long We Keep Your Data

• Orders: minimum 5 years
• Support messages: 2 years
• Marketing data: until unsubscribed

9. Your Rights

• Access your data
• Correct data
• Request deletion
• Opt-out of marketing
• Request data portability

10. California Residents

California residents have rights under CCPA including access and deletion. We do not sell personal data.

11. Third-Party Links

We are not responsible for external websites. Review their policies separately.

12. Changes to This Policy

We may update this policy. Continued use of the site means acceptance.

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